Delivered a strong overall performance for the benefit of all our stakeholders

2010–15 outperformance

Exceeded regulatory outperformance targets, enabling us to reinvest


to benefit customers

Capital investment

Much improved delivery of capital investment programme:


up 4%

further enhancing our assets for the benefit of customers

Customer service

Significant customer service improvements over 2010-15 recognised in Ofwat’s final determination

Asset serviceability

Met water and wastewater asset serviceability standards

Ofwat and Environment Agency KPIs

Upper quartile operational performance on Ofwat and Environment Agency KPI assessments

Responsible business

Retained ‘World Class’ rating in Dow Jones Sustainability Index for the 7th consecutive year