Annual Report and
Financial Statements 2015

Annual Report and Financial Statements for the year ended 31 March 2015

Delivering for customers, the environment and shareholders

Responsible business is embedded in everything we do

Significant improvements provide a solid platform for next five years

Our operational highlights 2014/15

2010–15 outperformance

Exceeded regulatory outperformance targets, enabling us to reinvest


to benefit customers

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Capital investment

Much improved delivery of capital investment programme:


up 4%

further enhancing our assets for the benefit of customers

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Customer service

Significant customer service improvements over 2010-15 recognised in Ofwat’s final determination

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Asset serviceability

Met water and wastewater asset serviceability standards

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Ofwat and Environment Agency KPIs

Upper quartile operational performance on Ofwat and Environment Agency KPI assessments

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Responsible business

Retained ‘World Class’ rating in Dow Jones Sustainability Index for the 7th consecutive year

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